EU privacy policy
EU Privacy Policy
This Policy applies to you if you are an EU/EEA resident. If you are NOT a resident of the EU/EEA, please refer to our general Privacy Policy.
How We Collect and Use Information
a) Information for Customer Support and Inquiries
We collect and store personal information, such as name, company, address, email address, telephone number, business affiliation, and contact information, when you submit inquiries or requests with respect to our products or services, or when you contact us for the purpose of purchasing products and services. We will use such information to contact you only for the purposes for which you sent the inquiry.
b) Information for Marketing and Promotional Purposes
We also collect and store personal information, such as name, company, address, email address, telephone number, business affiliation, and other contact information, if you subscribe to our newsletter or wish to attend our events, for the purpose of sending you product information, marketing, business, and promotional materials or information on our future events. We do so only if you have given your explicit, free, and informed consent for such purposes. In line with the GDPR, we will always give you the opportunity to opt in to our mailing list, and without your consent, we will not add you to our mailing list to receive direct marketing or market research information.
c) Information for the maintenance and Improvement of our Website and Services
We may also use your personal information, such as web server logs and IP addresses, when you send us inquiries regarding our products or when you browse the Website, to administer and improve this Website or our products and services, for our internal records and for statistical analysis.
d) Job Applications
If you submit your personal information as part of a job application, our Job Applicant Privacy Policy or our Recruitment Privacy Policy, as applicable, will apply.
e) Cookies
This Website does not collect cookies.
Legal Basis for Processing
Our collection and processing of personal information is based on the following:
a) Need to carry out the above processing of information, which is in anticipation of entering into commercial engagements or as part of the performance of existing engagements with you or the organization you work for.
b) To the extent that we use the personal information for advertising or promotional activities, we will request your specific, freely-given, unbundled, informed and separate consent to such uses.
c) To the extent that we use the personal information to improve this Website or for analysing statistics, the basis for collection of data is our legitimate interest to conduct such improvements and analysis.
Your Choices
You have several choices regarding your use of our Website. You could decide not to submit any personally identifiable information at all by not entering into any forms or data fields on our Website and not using any available personalized services. We may ask for your permission for certain uses of your information, and you can agree to or decline those uses. If you opt in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication.
Data Security
CloudZone uses technology and security precautions, rules, and other procedures to protect your personal information from unauthorized access, improper use, disclosure, loss, or destruction. To ensure the confidentiality of your information, CloudZone also uses industry-standard firewalls and password protection, taking into consideration the state-of-the-art technology, the costs of implementation, and the nature, scope, context, and purposes of processing as well as the risk of processing your personal information. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as Trojans, computer viruses, and worm programs. You are aware of the fact that without adequate security measures (e.g., secure web browser configuration, up-to-date antivirus software, personal firewall software, no usage of software from dubious sources), there is a risk that the data and passwords you use to protect access to your data could be disclosed to unauthorized third parties.
Data Sharing and Transfer
CloudZone shares personally identifiable data about you with various outside companies or agents doing technological maintenance or working on our behalf to help fulfill business transactions, such as providing customer services, and sending marketing communications about our products, services and offers. We may also share personally identifiable data with our company’s subsidiaries and affiliates. All these companies and agents are required to comply with the terms of our privacy policies.
More specifically, we may send your personal information to other companies or people under any of the following circumstances:
a) When we have your consent to share the information;
b) When we need to send the information to companies who work on behalf of CloudZone to provide a product or service you have requested as part of our contractual relationship (we will only provide those companies the information they need to deliver the product or service, and they are prohibited from using that information for any other purpose);
c) In the event of sale or transfer of all or substantially all of CloudZone or any CloudZone affiliate’s shares or assets, in cases of mergers or in case of negotiations with respect to the foregoing;
d) To our service providers and subcontractors in order to keep you up to date on the latest product announcements, services updates, special offers or other information we think you’d like to hear about either from us or from our business partners (unless you have opted out of these types of communications), only if you gave your explicit, free and informed consent to such processing activities, as detailed above.
e) To respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
f) Where needed for corporate audits or to investigate or respond to a complaint or security threat.
We will not sell or otherwise transfer the personally identifiable information you provide to us at our Websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
For the above purposes, personal information may be transferred to recipients in countries around the world (which may be located outside the EU/EEA, European Economic Area) which in some cases may have a lower level of protection than that within the EU/EEA. When transferring personal data to countries outside the EU/EEA, to jurisdictions that did not receive an adequacy decision by the European Commission, we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal information. The standard contractual clauses can be found via the following link: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj.
Other than as described above, any other transfer of your personal information to third parties will be subject to your consent.
Data Retention
CloudZone stores the personal information as long as it is necessary to fulfill the purpose for which the data has been collected. This means that CloudZone deletes your personal information when such information is no longer necessary. Statistics that have been anonymized may be saved thereafter.
Data Subject Rights
You may at any time request the rectification or erasure of your personal information. Please note, however, that deletion could mean that CloudZone cannot process your requests or provide you with any requested services. You have the right to request a copy of your personal information from our records. You have the right to request a limitation of the use of your personal information (for example, if you deem the information to be incorrect) or the termination of use of your personal information (for example, as regards the use of the information to improve our services).
Links to Other Sites
Our Website contains links to a number of websites that may offer useful information to our visitors. CloudZone does not share your personal information with those websites and is not responsible for their privacy practices. It should be clarified that this Privacy Policy does not apply to those websites, and we recommend communicating with them directly for information on their privacy policies. Some of these third-party websites may have permission to include the CloudZone logo, even though they are not operated or maintained by CloudZone. Although we choose our business partners carefully, CloudZone is not responsible for the privacy practices of websites operated by third parties that are linked to our site. Once you have left our Website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.
Privacy Policy for Children
Our Website is directed to an adult audience. We do not collect any personally identifiable information from anyone we know to be under the age of 16 without the prior, verifiable consent of his or her legal representative. Such a legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted.
Updates to Privacy Policy
From time to time, CloudZone may revise this Privacy Policy. Any such changes to this Privacy Policy will be promptly communicated on this page. Continued use of our Website after receiving notice of a change in our Privacy Policy indicates your consent to the use of newly submitted information in accordance with the amended CloudZone Privacy Policy. The effective date of this Privacy Policy is May 10, 2018.
Privacy Inquiries
CloudZone is responsible for the processing of your personal information, and requests to exercise your rights as stated above shall be addressed to CloudZone IT Global Services Bulgaria EAD, email address: GDPR-info@cloudzone.ai
If you are a resident of the EU/EEA and have a complaint regarding the processing of your personal information by CloudZone, you are entitled to report such dissatisfaction to the applicable supervisory authority in your country of residence.
How to Contact CloudZone
For questions or if you wish CloudZone to amend or delete your personal information, please contact us in writing, as follows:
CloudZone IT Global Services Bulgaria EAD, email address: GDPR-info@cloudzone.ai
